Our Reviews

Fast and on time

A simple oil and filter change with tire rotation = $104.00; included a charge of $10.00 for misc. shop parts (i doubt there were any used); plus 3% add on if I wanted to pay by credit card. The entire service process is a money grab for the owner.

Very organized with all the communication and the rental car, etc. John Posey always provides the best service possible! Always extremely satisfied

I pulled up it was really busy. I got my truck checked in for an oil change and it went really quick. I thought since it was so busy at the time I would be there for quite sometime, but I was in and out. Great job!!!!!

I had an oil change done. The staff were friendly and answered any questions that I had.

Had to return to dealership 3 times to do paperwork over & over again.

Friendly staff! Attentive and kept in touch with me throughout the appointment

Dalton took very good care of my needs. He listened to what I had to say and help with my Equinox issues.

It was just an oil change. This was the second time I was there for that oil change. The first time was a two hour wait in this time. It was only like an hour even though I have an appointment I understand you don’t make that much time for a Noyle change, but it’s still a pain. Other than that it was just fine thank you.

Upon first arrival, no one came to my vehicle ( as previous experience) to check me in. I exited my vehicle and went inside for service. Once inside Dalton Holloway provide Excellent customer care. Very attentive, polite, Knowledgeable.

Did my tire rotation and didn't reset my tire readers. Had to drive all the way back to the service department to get this done. Unacceptable.

John Posey and the team were very professional and empathetic to our needs

I called Cable Dahmer Monday 2-24-25 after I blew a tire on the highway. And Jalen Lyday answered my call. When I arrived Tuesday 2-25-25 there was a small mistake on the actual name but, it was a Goodyear tire. So on today 2-26-25. I returned and Jalen Lyday took great care of correcting the small problem. I was not happy at first. But again. Jalen Lyday handled the situation in a professional manner. Thanks for taking care of my vehicle. PS: I also got an oil change that was discounted. I really appreciated that. Rod Watts

Friendly staff, but went through paperwork very quickly, some was briefly explained bit not fully filled out. I asked more than once about my rebates/discounts ($1000 and $500) but was never really shown where they were on the paperwork. Initially when I test drove the vehicles, I said I wanted the FWD $2000 less than the AWD. As we started the paperwork, the salesman said the car I test drove was actually an AWD but they would match the FWD price, or work with me on the price. I asked about that discount and was never shown those numbers either. The initial paper had my trad as $13000, final paperwork has it at $10920. When I asked about that, was told the numbers come out the same in the end and something to do with the cancellation?? Then I was asked to sign a blank cancellation form with none of the info filled in. I have sent 2 emails to 3 different people and still have not received a response from anyone. I am a repeat customer, but this will be the last car I purchase from you, and will be sharing my experience.

It was the busiest time on the busiest day but my personal schedule did not give me a choice. I was taken on time but the usual one hour window took an extra 20 minutes. They were courteous and apologized for the extra time but I got the work done on a need it right now basis. Can’t ask for more.

Great customer service before I even got in the door…

Courteous, efficient, helpful. Dalton was very nice and helpful

Quickly checked in and service completed in very short tine.

we had no appointment and had no wait Jalen Lyman did our oil change,he was courteous and friendly, when finished he helped us with a problem with my phone highly recommend your service department.

It's allways great service and communication with Ivan Rodriguez. He's great

John is awesome and my truck came back clean

Although I like this Cable Dahmer location better than the others, it was challenging to find out the process of getting my car fixed under the extended warranty. I had to call several times to find out what was going on and that was frustrating. The representative that I worked with did a good job of trying to fill me in when I called and did text me a couple of times with updates, but they kept my car for almost two weeks. I suggest better communication and more clarity when things like this happen so that the customer always knows what to expect including the price. I didn't know that until the car was done.

My car was ready by Friday. Great customer service.

Great customer service. Staff willing to help goes above and beyond.

The service agent was really nice

On time and efficient.

On time, very friendly

You all are THE best!! Everyone was helpful and kind! Your service dept seems to work like a well oiled machine!! Thank you!

I appreciated how "Kyle" escalated my concern up to the manger "Conor". Conor in return clarified my misconceptions about the service I received.

Very Professional staff.

Great experience with Dalton he took the time to explain everything to me.

Very kind and accommodating after another dealership gave me the run around for months.

Excellent customer service

Always the epitome of efficiency. In and out in record time.

I never received the link to pay for services, i have the warranty that pays for my oil change service and i was charged and i could not dispute as i was at work and i spent 20 min trying to find someone to help me since my advisor was not available. I am waiting to hear about my refund for services that should not have been charged

As allways my guy Ivan Rodriguez is on top of his game..

Excellent service.

Totally satisfied

The service team was great. They know what needed to be fixed and they were very efficient in fixing my issue.

Started off rough and on point for the bad service I am used too, but Domonique pulled it out for the win.

Excellent service from John posey as always.

I set the appointment, and due to the length of time, already had a loaner available. I encountered excellent customer service, and the technician stayed after his training to ensure I got my truck by the time I needed it. I would highly recommend this dealership for any service you may need.

1234

Everyone was so nice and helpful, especially our sales person.

Just bought a truck from a different dealer, but your location is closer for maintenance. Everything was quick and easy and recommendation of additional service were good. I will be back.

quick efficient

I had a wonderful experience with my recent oil change. The service was friendly and prompt, and I appreciated being able to make an appointment. It really helps when the staff is in a good mood, as it creates a welcoming atmosphere. Thank you for the excellent service.

Everything went smooth and was very quick.

When I walked into the services department I wasn't greeted or acknowledged I had to ask who can help me very unprofessional

David was very personable and helpful.

They did a great job.

always had great service

Good team Good service

I have a QUERY: when did having a service Rep. , NOT come to greet the customer/consumer become the norm?

Even though I had a appointment, the wait was too long!

took an hour and a half to change oil, rotate tires and do maintenence check. It was a weekday at one o'clock and only 2 people in waiting room. Ridiculous!

Bought my car from Cable Dahmer and have had it serviced there ever since. John Posey takes care of me and I am very satisfied with my service. Thankful that they pick it up and deliver it back home and take my money with a credit card.

Was needing a new taillight because the original one got broke

IT was quick and very professional.

Great treatment from Megan, Tyson, Josh, Blake and all else involved!

Excellent customer service and my vehicle was complete in a timely manner.

Paolo Pita was excellent—an excellent sales person and a great person. Overall—your dealership was below average. You nickel and dime a customer (spending $83,000 on a car) for every little thing (i.e. installing splash guards). You don’t make a customer feel that it was worth it to come to your dealership.

Quick. Helpful. Friendly

Great customer service

The customer service was great.

My car is serviced at Cable Dahmer all the time. I went in for routine service which is usually prepaid and left paying a $1,000 repair bill. Some of which was for the prepaid oil change. Most of which was for replacing a battery cable, replacing the cabin filter, replacing a running light assembly because it was broken by water that had flooded the assembly, and the notorious computer diagnostic fee. Computer diagnostics help the Service Department figure out what’s wrong with a car helping them increase their productivity. I’m sure you’ve heard from others what a scam it is to charge $200 for using operating equipment that helps you be more efficient. Next will be a building and equipment fee for bring the car in at all. It was also disappointing that my bumper to bumper extended warranty doesn’t cover an entire light assembly that lets water infiltrate it. I was also with the use of my car for the better part of 5 days.

Sammy gave a world class customer service. Can’t wait until the next time I buy a car

Reagan, my sales person was exceptional. 5 stars.

I so appreciate the service department at Cable Dahmer KC. They come and get my car when it's time for an oil change and tire rotation or any other service I might need. The guys that come and get my car and deliver it back are ALWAYS courteous, prompt and helpful! Thank you!

I was able to work with Sammy Nasir and Amanada Ledezma

I made an appointment a month in advance to ensure ample time to ensure the oil needed for transmission change and filter would be on hand. Had to reschedule becuase you did not order the fluid. I ended up buying and providing the trans oil, which cost me over $500. Also requested engine oil change to be done at the same time as trans oil change, but they didn't do it until after calling me to tell me the trans fluid change was complete and I reminded them that they were to change the engine oil. I asked that the tech doing the trans change provide a pic of the trans oil filter, they never provided me a pic. I have no confidence in the ability of your service staff and I will never patronize your dealership and will go out of my way to discourage others from using your dealership.

Always efficient, thorough service.

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David did a wonderful job helping with my service needs

John P. is always available to take my call and assist me!

Service dept for my 2017 traverse Excellent No pressure Kind and extremely accommodating and helpful

Jaylen and the other staff were friendly, smiling, and attentive.

Mr. Bausby was very informative. The work was completed in a reasonable amount of time. I felt safe in this environment.

quick service

John Posey always takes good care of me. He keeps me informed and explains everything in easy to understand terms.

John is always extremely professional and timely.

I feel I was given good advice and can always reccomend the service dept at C-D

Dude that helped me out, was real cool

In for tire repair.

Great customer service

2nd suv that I have purchased from Cable Dahmer. Sammy Nasr is the best salesman that I have ever dealt with. He listens to my needs and then goes out of his way to get the exact car that I want. My only "complaint" with the staff is it takes too long in financing dept. On both buys more time was spent trying to sell me an extended warranty, that I didn't want, than actually doing the paperwork. Overall very good experience.

There was some miscommunication around the availability of the transmission but Dalton did a good job keeping me in the loop

Was in for regularly scheduled maintenance. Was offered and accepted a loaner while they performed the service which was greatly appreciated! Service was completed on time with no issues. Everyone was very friendly and helpful!

A 2 hour job turned out to be 7 hours. But all in all I’m satisfied.

Jeff Davis was without a doubthe best dealer. I've ever dealt with when trying to buy Any truck went completely out of his way to make sure that I was taken care of completely!!!!@

My experience was good at Cable. They are always professional and easy to deal with.

Jalen Lyday assisted me when bringing my car in for an oil change. Jalen was so helpful and kind during the entire process and made sure I was in the loop with everything going on. He also got my car right in to service and my oil change was completed in record timing. Jalen was beyond great to work with!

Great customer service and experience.

Makayla provided great customer services and I was in and out within an hour

Outstanding experience

The advisor was very nice. I was kept up to date.

Everything is working correctly, Great Job

While I had my 2018 Trax in for an oil change, I was able to speak with Chase Webb and he was able to help me purchase a 2025 Trax and use my 2018 Trax as part of the down payment.

Yacento Scott was awesome! He took his time and explained to us about the SUV, I wanted to purchase. He went above any car salesman and got the color RED Trailblazer I wanted. Our entire experience was the best! Thank you Yacento, and Cable Dahmer.

Got in at 930 for 10am appt. At 1215 I went to ask about my vehicle. Oil change was done and they still need to diagnose my dash issues. I should not have had to ask after being there for over 1.5 hours. My technician should be updating me.

Very courteous

Best experience ever

Very friendly staff

Friendly staff

good service.

I drove from Oklahoma because they had the vehicle I was looking for. And my sales person I was speaking with, gave me better communication,Than the dealership that was just 20 miles away- p.s. I had also purchased a vehicle from that dealership a week before.

Another awesome experience. Fast and a job well done.

Dominic was wonderful. I couldn't be happier with the service and all of your kindnesses. The shuttle driver, Craig, was wonderful as well.

Always frendly and helpful

Paulo was AMAZING!! Not the usual car salesman experience!! Go see Paulo and he will take good care of you. Very transparent and informative!!

Smooth transaction. James in the Parts department was great also. GM Card is worthless. Couldn't use the points on accessories or toward my vehicle purchase.

I got right in and was able to get the service needed and get back to my Saturday within the hour. The service was great, and I even ordered some rain guards while I was there to be installed next weekend.

I always feel confident to have my car serviced at Cable Dahmer because John Posey makes sure that all needs are handled, and he is very considerate about my personal time schedule during the time of servicing .

Service was good.

Dalton Holloway took care of my service and needs for my Equinox. Appreciate him.

Went very smoothl

I’m very much please with the service I received and we the working with John Posey I’m always satisfied, and feel safe that the problem will be corrected.

It was a great experience. I went to test drive other vehicles and the sales person acted like they didn’t care if I was there or not. At Cable Dahmer I was made to feel like I was important.

Great customer service.

Very Professional Service !!

The experience at the dealership is always good and pretty fast. However, ever since I left on 4/25 one of my tire pressure sensors will not stop going off even though the right amount of air is in it. I have now checked 5 times and the sensor will not reset.

Excellent customer service

Staff used to be really excellent and made you feel like they were giving advice rather than just finding problems. Staff was polite this time, but just made me feel like they were trying to get me to spend money. Prices felt high. I was extremely annoyed and disappointed that there was a sign stating that 3% credit card fee would be the customer’s responsibility. I can understand a small business passing that cost onto the customer, but Cable Dahmer doing it is ridiculous. It’s the cost of doing business. That alone makes me want to do my service elsewhere, and now I’m searching for an alternative. I’m super bummed because I used to have the same great service guy for like 15 years at Cable Dahmer, and he was so great. The location is also super convenient, but I’ll probably start going somewhere else.

Sales men did great at his job and made sure to keep checking on me about the vehicle after buying it.

Solo was very nice, he worked really hard for us to get our new Tahoe

Oil change was fast as usual. Someone was supposed to send information about a service plan and didn't.

Good

Paulo was the best person to work with he is the ultimate sales person and now a “friend”

Service was fast and thorough. I appreciate the kindness and how they make you feel valued.

Andre Tyson was so wonderful. Very much professional, passionate and made sure I got what I wanted. He is one of the top sales I ever met. I will buy another car again from him. Please shower him because he is great what he does. Thank you again

Ivan Rodriguez was very pleasant and friendly. Kept me informed of my vehicle status and all associated costs.

Easy to schedule

I went in not even really planning to buy something that day and walked out with my first brand new car! Reagan was very interactive and super helpful. All the salesman were very friendly. Great environment.

Reagan was great

Service rep Dalton was very helpful and knowledgeable about the part installation process

Friendly, fast and helpful, the best, thanks!

Techs did an excellent job

It was great!

Had an engine light issue and they got me in right away. Only negative was there were no loaners to help me out.

Muy buena por que tienen personas que hablan dos idiomas y eso me ayudo mucho

Generally good and quick.

Quick and simple

Everything was great, thanks

Brought my vehicle in for a parking assist issue. They called and said that they couldn’t recreate the issue. As soon as I got in my car and put into drive I got the issue. I drove to the dealership and showed the picture of the issue to the tech. He got in my vehicle and the issue occurred. He took a picture and said they would check it out and would get me a loaner. It took him an hour and twenty two minutes to get a loaner “gassed up”. He called me later and said the sensor was damaged. When I came back to pick up my car I asked for proof of damage. He stated that someone must have hit me because that is how much damage there is. When he showed me the damage there was a white speck on the sensor and I wiped it off and asked about the damage. The service document says that there is obvious damage and there was a B0955 error. Information I received says that error is faulty not damaged. I would love to provide pictures of the sensor to show there is no damage to the sensor or bumper..

Easy process from start to finish. Great driver and great service!

The hood of my car is scratched and it was not like that before I brought my car in to be serviced. I Called in about the issue and was told "I'm not sure what to do but i will have someone call you" no one ever called. I have purchased 4 vehicles here, have had all my vehicles serviced here and the customer service has gone down hill. I hope that someone contacts me first thing this morning.

It was seamless. We were able to schedule the vehicle to be picked up from our house and it was returned once the service was completed.

Wait time was not bad.

The adviser was thorough, and polite.

Had appt on the 22nd of May for an oil change on my 2019 Silverado Truck. Jalen Lyday is friendly and knowledgeable and is great to work with.

It was Great!

Took over 2 hrs this time. The last time it was under 1 hour for the same service

Very good

People are very nice but was told that my tire had a nail in it and COULD not be patched so we purchased a new tire. Two days later when I finally drove my car my low air pressure tire light came on. Come to find out the tire they put on had a faulty valve stem. Since it is a holiday weekend they were closed and I was going out of town we took it to a tire place to get the valve stem fixed come to find out the old tire could be fixed so service department just said that the tire couldn’t be fixed just to get us to buy a new tire.

Mario explained everything to me and what needed to be done he was very nice and outgoing

Always a positive experience when I have any work done on my vehicle. I love how they update you on the work that they are doing on your vehicle.

MY TRUCK WAS WELL TAKEN CARE OF

Very professional and quick service

Very nice people.

Doing paperwork could be better and the setting up of things like On Star and such I’ve purchased vehicles at other dealerships and the above things were done for me.

Our service was unplanned... our water pump went out a few miles from the dealership. Luckily we made it without needing a tow. The service team took great care of us including a courtesy ride. It was late Friday afternoon but they repaired things first thing Sat morning. Our service rep was Michaela and she communicated very well with us through out the process.

Boone was very helpful, pleasure to talk to about my problems, took good care of me, thank you

Wasn’t very fast but did everything was asked !

Quick , great customer service & very informative.

The rep who helped me did not give me the correct price for my services. He did not call me to tell me the correct price and I was caught off guard with the price when I arrived. I was very upset

The dealership was very and clean and the staff was very kind and helpful

Jim Jr was courteous and informative every time I came in to look at the Corvette. I was in several times to look and gather my information to help in my decision making process. Jim then told me about the Rapid Blue Stingray that was at the warehouse so we went and looked. It was pretty much what I wanted other than the convertible option. I got online Friday night and completed the credit application and came back Saturday and told them I wanted to buy it. Monday I came back in and introduced myself to James in parts and Dominic in service. I am now using my GM rewards to add mud guards and grill inserts.

My experience with Kevin was very good he answered all my questions and my experience with the whole process was very good 😊

My appointment for oil change and maintenance was on June 10, 2025 @0930. The service was on time. Service representative, John Posey checked me in and the process was very efficient. I was on my way home within the hour.

very professional and timely.

Everything was done in timely manner.

Good

I was greeted promptly and in a professional manner.

It was a successful experience for a battery replacement. Service technition Ivan was professional and knowledgeable.

I replied to an e mail, left a phone message but your rep evidently felt above responding to any communication. Along with your dealership overcharging for n inspection.

They were nice and very determined to make sure I was taken care of

Liked the tech`s video inspection of our vehicle...

Ivan was very good and professional

The person who greeted me and checked me out was very professional and friendly. The video of the inspection was very well done. I was told it would be 1 hour and 15 minutes and I waited an hour longer than that. I received routine maintenance, so it seems like services were overbooked. Lots of people were in the waiting room for a long time.

Routine oil change. In and out quickly. No problems.

it was okay

I was told I had ALL these issues with my car. None was true.i had to go to the desk after making an appointment for 8:30am. I went to the desk after 10:30am asking about my car. That was ready. I came for an oil change. Would NEVER recommend a $97 oil change to nobody.

We appreciate you finding us the right truck.

Came in after 230 and they were able to diagnosis and repair my problem. Very much appreciated due to my late in the day arrival.

Cool

Dalton was amazing! He thoroughly answered all my questions and made suggestions of things to consider getting done regarding the maintenance of my vehicle based on my mileage status.

I arrived for my appointment on time, told it would take 3 hours to service my car. The woman at the check in desk was "diagnosing" my issue for price purposes. Did not feel confident in her judgement at all. The charge to "diagnose" my issue was 250.00. I feel this was outrageous with zero customer service. Boone should not be employed in her current capacity

Dominic was great and made sure everything was taken care of as quickly as possible!

Good

Everyone was very nice. The response time and wait time to get things done was not acceptable. I have never had a purchasing experience take so long.

Started off trouble, but was able to get me in/out in a timely manner!

The Cable Dahmer team truly works as a team. Paulo was my salesman, everyone there formed a great support team from the receptionist who checked on me to Dante, who showed me all over the lot and Teresa, who drove me around, Tyson who made sure I got a good trade-in deal and everyone else I worked with help to convince me to buy the Chevy Trax. I’m truly pleased with the car and the service I received.

Dalton and Mario were very helpful.

Went in for 3 things: (1) oil change; (2) tire rotation; and (3) recall inspection/servicing. Was told it could take a few hours, which I was prepared to wait through. An hour later, was told car was ready. Only oil change was done. Service person told me that I told them I didn’t want the tire rotation, which was not true. Was also told that there was no remedy or action to be taken on the recall yet. I understand that this may be the case on the recall, but found it frustrating that the tire rotation was not completed.

The service was done well. However, my wife was stuck in your lobby waiting for the shuttle for over an hour. She missed a meeting at work due to it.

I was sold a $300+ spark plugs replacement as the mileage exceeded 60,000. When I got home my manual listed 96,000 mile with no qualifying note for years. I was not told my prepaid oil changes had apparently expired and was charged for the oil change. Overall my experience was far less than positive.

Service provided was very good. Axxel was more than helpful and explained the repair needed thoroughly. Axxel kept me updated to the delays and I appreciate him and his Supervisor helping me understand the problem.

John had great service. Made sure I was well taken care of for my oil change.

This was my first time using this service department, all the employees seemed irritated and unfriendly. I think the person helping me was trying to be funny but it caused confusion and felt awkward. I had an appointment but it took 3 hours for my first service, since buying the car..the only extra thing done was removing the other dealers name plate.

18 years with your dealership and an excellent Service Rep in JohnPosey.. He has always courteous , helpful and professional

Got the job done quickly.

Oil change and tire rotation took 2 1/2 hours and when they brought my truck up and told me it was ready I got in my truck and TPS was flashing and no reading for all 4 tires. I walked back in and counter person came out with reader and said they won't read so my sensors are bad. They were fine when I pulled in. Said I could make an appointment to get sensors replaced and that was that. Poor customer service. I left and went to a tire shop and they were able to read them and get it straightened out in 10 minutes, at my cost of course.

Got at the dealership at 0650 hours. My truck was serviced then returned to me at 0730 hours. Great service.

Reagan and Tyson were amazing. It was nice to see Tyson is still with the dealership as he sold me my last car.

Sammy did a great job making our experience easy and enjoyable.

The Team greeted me immediately and warmly. They focussed on my needs from the get go.

Greated promptly. Service done quickly. John answered all my questions and let me know what to expect at my next service.

Megan and Tyler were fantastic!

Always take care of me.

Great

Came in for oil change, tire rotation wiper fluid fill and two service lights on stability and driver assist lights. The two service lights were not detected but the minute I got home they showed up.

Tyson and Drake went above and beyond to put me in my new vehicle! They answered every question along the way and bent over backwards to address every question and concern I had. I bought vehicles from several dealerships (Ford, other Chevy, BMW, Porsche) and this was far and away THE BEST buying experience I have ever had!

Easy pick up and return. The time got mixed up but they made it happen. Thank you.

40 miles after leaving a message popped up and said engine power reduced then it went away but now engine light is on. Seems weird this happened right after being worked on. Had a recall corrected. Maybe messed it up?

I'm not sure if the shop was truthful, they did not fix the problem.They did not tell me what the problem was.It seemed shady

Gonzolo was a tremendous salesperson, staying on top of my decision without being pushy. His periodic videos of the cars I was considering were helpful and not the least bit bothersome. He was professional and went out of his way to answer all the questions I had, never afraid to admit when he didn't know the answer to something, and always came back with a prompt answer. Dealership parking & parking lot is treacherous. They need to find more parking for customers...yes, easier said than done.

Getting an appointment was very easy. Service was speedy as I had two vehicles and two appointments on the same day.

Drew provided exceptional customer service from start to finish.

Glad my car was takin in and looked at because they got me takin care of immediately.

Repeat customer that wants the out the door price, no gimmicks, no up-sales, no haggling. Expectations met.

Very prompt and professional

Ivan Rodriguez is very polite and professional.

Very good

Fast and easy

It was Great Ken is the best

Cable Dahmer only fixed 2 of the 3 items I submitted for service. On the drivers side door there is raised chrome lettering for the word "EQUINOX". The letter "I" is missing on the drivers side door. This was on the work order, however it was not fixed nor were there any notes on the customer invoice stating what occurred with this request. It appears this request was just skipped over without notes or resolution.

Always curtious, not a long wait time, clean facilities through review of your car and the list goes on

John was amazing

Best customer service and best deal offered after checking multiple locations. I live hours away in Nebraska, Cable Dahmer accommodated all negotiations over the phone, sent additional photos/video of vehicle of interested and even delivered it to me for free while picking up my trade. I highly recommend! Thanks Kristian and David, love my new car! She is perfect!

I had my oil changed and my tires rotated. Last time I did this you guys didn't get the tire pressure correct, so this time I asked specifically if you would make sure to follow the MFG's recommendations on the tire pressure printed on the side of the driver's door. You didn't do it again even when I asked explicitly. You filled all the tires to 35psi. The front tires should be at 32 and the rear at 35. Not sure why this isn't done consistently. For what it is worth Discount and Big O never seem to get this correct either. Tires are expensive and I would prefer not having to clean up after you guys every time I have work done.

Very Good

Always top notch service!

Performed oil change and tire rotation faster than promised. Excellent customer service.

I had a 1;00 appt. got there at 12:50 waited in my car for someone to help me and waited at least 15min. Someone walked in garage said I will get someone to help you no one ever showed up. I am disabled but I got out of my car and walked into service finally got help went into waiting room at about 3:35 my car was finished. I had oil change and tires rotated this length of time I waited is not acceptable. I am sorry but I may need to find another place to have my car serviced.

Easy and convenient.

Good visit

Everyone was great! John my advisor was great with explaining everything to me. Also, My vehicle was done in record time.

Great service

The service technician was easy to talk to, and he was very helpful.

Very Professional !!

Ivan is so amazingly nice and very helpful, will recommend to everyone.

Mike was knowledgeable, friendly and professional. Greatly appreciated!

Salesman was great

Very nice and excellent customer service

My car sat for days due to an employee being fired. I was quoted for a repair i didnt need at the time, then requoted for the same repair but higher and left without necessary repairs

My service associate greeted me and helped me get my appointment for an oil change completed. It was a short wait and we discussed the service, payment and I was on my way.

Very easy online appointment. Liked the video inspection.

The salesman knew a lot about the vehicle that I was buying

Expected to be at dealership 4 to 5 hours for all the work to be done. I was leaving 90 minutes later. Outstanding teamwork.

John posley was great. He was fast and very informative and friendly.

Lacking job knowledge and communication skills

Always satisfied when I bring my truck to you guys!

very helpful

For the first 4 years that I took my suv in to be serviced, once I pulled my suv into the service area a Cable Dahmer member would be at my suv to get my keyfob, check tires, etc. For the last 2 years, when I have taken my suv in for service and pulled up to service and waited over 10 minutes, No one came out to greet me. If I had not gotten out of my suv and went in I'm sure I would have been waiting even longer. This time around I had 4 new tires put on my suv and the technician didn't even bother to check the air pressure (psi), one tire was sitting at 33, another was at 36, yet another was at 39 and another at 38! I am not a technician and I know that the psi should have been the same for all 4 tires, at least having a psi of 35. Makayla was great as usual. I give her a 5 star rating, but I cannot give that score as an overall score.

From the salesman, Gonzo, to the managers, everyone worked hard to ensure the deal got done.

John Posey is TOP KNOTCH with service. John's knowledge of all makes and models exceeds anyone I have ever worked with. He is courteous and does not treat women different than men. He makes sure his staff is working smart, efficient and timely. The service at this Dealership is far superior than all others I have worked with. The waiting area is very nice and comfortable. Someone from the service team makes sure you are kept informed beginning to end. I have and continue to recommend Cable-Dahmer Chevrolet.

The management resolved my concerns with the purchase

Excelente servicio un equipo de trabajo excelente

I made an appointment to get a recall fixed on 7/1 at 10 am. I requested a loaner. I got a call telling me all loaners are gone that day, and if I need one my appointment needs to be moved to 7/17 at 7 am. Fine. I waited 16 more days then brought it in. When I asked for my loaner I was told I need to come back another day if I want a loaner. When I explained that this WAS my rescheduled appointment I was asked to leave. I called the Service Manager and asked why I was treated this way and I was told there was no loaner on my appointment. Then he asked why I didn’t take their shuttle home. What shuttle? I was never told about a shuttle, I was thrown out for asking for the loaner I had requested when I made the appointment. Then he offered to come get the car from my home and return it. I asked about what happens when they need to order a part and I’m without a car for a week. He promised that if there was a wait for parts my car would be returned to me. I agreed and on Friday morning (an hour later than promised) someone came and took the car. Friday evening I got a call from a service advisor saying I needed to find my own ride up to the dealer to get a loaner because my car wasn’t done. Saturday morning I went in to get the loaner and asked why I can’t have my car back like Brian promised. “I don’t know why he would tell you that. That’s not how it works.” Great, now I have a loaner at least. I’m told I’ll get my car back on Tuesday. Monday I get a call from someone claiming to be the New Car Sales Manager and tells me he needs the loaner back right now. He says that “since you know your car won’t be ready until at least Friday because it’s waiting on a part” I will need to get another loaner. No, I don’t know anything about a part or Friday. What is this guy talking about? “I don’t know what part you need, I just know it was ordered on Friday and will take a week.” He then asked me where the car was. I told him it was at my home. He asked me for my address and then he was confused because I was in Olathe Kansas and not KCMO like he thought. It sounded a whole lot like a scam. I was not happy. Tried to reach service manager again. Unreachable. Left a message. Never called back. Tuesday at noon I called two more times and finally got Brian on the phone. He didn’t even know I had one loaner, let alone two. Had no idea about any of this. Said he was too busy to deal with customers and I needed to talk to someone else. HE’S THE ONE WHO MADE THE APPOINTMENT AND MADE ALL THE PROMISES. When there’s a problem with what HE said and did HE should deal with it! I’m leaving a lot out, including the parts where call center employees taunted me, when the General Manager lied to my face, sales people telling me my car is actively being worked on when it isn’t, etc.

Easy, fast, in and out. Good communication

Everything done as needed

They did a great job, Especially Jodah.

Good service and everyone is very nice. I just don't understand making an actual appointment and then still having to wait forever. My only complaint. Thank You.

I took my Traverse in thinking that I may have a major problem, but after taking a test ride with me, Cody expressed his belief that it may be something else. Turns out that he was correct, and it was a much more minor issue, and their tech made the repair quickly and at a lower than expected cost. Thank you Cable Dahmer!

The work was done quickly. Everyone was very professional and courteous.

Parker (sales) expressed enthusiasm throughout the process and an astute knowledge of the inventory. When selecting the right vehicle for me he assesed my needs and delivered. Beyond that he showed confidence in his craft and team. This led to a focused engagement that kept everything moving at a steady pace. Reshaun (finance "possible spelling error") Tied off the loose ends and completed the deal. Very proffesional/personal experience

Employees were courteous and friendly. Recall was done in a timely manner

My vehicle was kept longer than told when dropping off for diagnosis following service - 36 hours. After receiving the report, Boone was not forthcoming with all costs associated with completion of the work. She gave me the price for the repair but not the full costs to get my vehicle back to road ready conditions. These type of hidden fees and lies are why I will not be purchasing my daughters first vehicle at Cable Dahmer in a few weeks for her 18th birthday.

Ivan always provides excellent customer service! Gets me in and out with out complications and is transparent.

Dominique at Kansas City Cable Dahmer was absolutely phenomenal. He has been so patient, helpful, and incredibly responsive. I have taken my 2019 Equinox to the Topeka location and Kansas City and I will recommend them over and over again. 100/10 service and will request Dominique as my service tech again.

Good job

Staff were professional and the facility were clean.

Has me in and out in a day. Identified the issue and corrected it.

Worked with Sammy. He is great to work with. Answers questions and quick with responses. Makes sure you got what you need

So I came in for an oil change and transmission service. I'm trying to keep up with the suggested service. When I arrived, I directly advised the service tech Mario, that the last time I'd done an oil change I noticed that the windshield wiper fluid wouldn't spray out onto my windshield. I told him I bought some fluid, started to put it in, and the reservoir was full. So I think there is something wrong with the windshield wiper fluid sprayer on my window. He said it's probably just empty. And I responded that I think i know how to fill windshield fluid, and it was full after my last oil change, and didn't spray onto the windshield. He looked, and it was empty (now months after my last oil change), and he took the tack that I was just a dumb driver who couldn't check the windshield fluid. I wasn't going to debate this person, and I asked him, "Just have them check out the windshield fluid because it doesn't spray right." With a skeptical look on his face, he said Alright. Then, after a few expected hours in your waiting room, he said my car was done. The first thing I did when I sat in it was check the windshield fluid, and still nothing. He then said, "Oh, move up to here and let me look." Then he proceeded to fill the fluid right there and send me on my way. The fluid doesn't work, it dribbles out, and the reason why it's empty is because when you are going 80 down the highway and a little dribble comes out, it sprays a little on the windshield, and since bug guts are very prevalent, this is a safety concern, so the fluid just gets used up quickly. It still doesn't work. Nowhere on my paperwork does it note my request to check out the windshield washer fluid, even despite my direct request to do so. I have always had a very good experience with Cable Dahmer from the purchase of my car on to the service appointments I've had. However, this dismissive, patronizing response to a valid request is the opposite of what customer service should be and left me once again traveling the bug-filled highways of Missouri with no real ability to clean my window. I sincerely hope that this isn't an indication of future experiences, because I will not be a customer for long if that is the case.

After scheduling the appointment at the wrong Cable Domer location (GMC) rather then the Chevy location…Mario made time to get my oil change and transmission serviced….with no waiting.

Did not reset my oil light after an oil change and tried to sell me $1800 tires.. exhausting do better

Friendly customer service

Felt pressured o get wheel alignment which increased the price of an oil change. Dealer had no specials or coupons for a 319.00 oil change, wheel alignment, and filter.Then Cody had the nerve to tell me to apply for a loan. Nope, that’s not how I do business.

Just had an oil change. Prices have gone up so much, I appreciate the coupons! I also appreciate that you'll pick up my car. And, the work was done quickly. Very interesting how you video the "check up".

Jim Russell Jr a good guy, made me feel comfortable

Very courteous and polite thank you.

Jose is phenomenal.

Very fast and easy car buying experience

Reported 3 issues with vehicle. Was charged for a diagnostic of each issue. Only one was properly diagnosed and fixed. No attempts were made at fixing any electrical issues other than replacing the battery.

Ivan was a great help.

My appointment was on a Tuesday at 7:00 a.m. Soooooo -- why did it require TWO DAYS OF "SITTING in your PARKING LOT" to get it into the shop! Terrible scheduling!!!

Very courtesy

It wasn't as good as my previous experiences.

They got my truck's complete service done on time. With o issues

We were very pleased with your service from check-in to pick-up. The parts were expensive which could not be avoided.

Great people and great service

My salesman was awesome

My time at cable dalmer was quick and the service person that check me in was kind!

They are very helpful

Friendly sales person and finance person

I Love how fast they were. 30 minutes.

fast, friendly and efficient

Everyone was friendly and knowledgeable and got me in and out ahead of projected time

Very good

Was faster than thought snd everyone was extremely pleasant

Car needed service for engine light. They fixed it in 1 day. Hopefully it's fixed now. Disappointed yet again that my "bumper to bumper" warranty didn't cover $950 of the problem.

Best car dealership in Kansas City.

Great service as always.

It went well!!

Tyson and Martin were amazing and patient with us as we drove five different vehicles to pick out the one we really wanted

Rather long wait.

Scheduling the oil change was easy to do online and the pick-up and drop off service was a life saver. The service advisor was great about staying in contact with me every step of the way. There were no surprises when the service was finished. Awesome Job Cable Dahmer Chevrolet Service Department!

Great communication and timely work. John P is excellent to work with!

Chris and Chase were very professional and ensured all my questions were answered. Follow-up was excellent and with introductions to managers and finance personnel, the end-to-end process was smooth and efficient. Would recommend the dealership and Chris and Chase to anyone looking to purchase a new Chevrolet.

It was fast.

Our salesperson Reagan was excellent. Took time with us and made us feel comfortable about our purchase

Seemed like a busy day. Appreciated the shuttle home. The 2 hour estimated turned into 6-7 hours. This did include the additional rear brakes and rotars but still a little off on estimated time. Would appreciate a more accurate repair time estimate for planning of my day. Very friendly advisor and mechanic. thank you

John Posey was very good. I was happy!

I was able to pull right in at my service time. From arrival to departure was only about an hour so I wasn't stuck at the dealership all day on a Saturday.

The staff was top shelf. Everything was great

Very professional and efficient

Flew from salt lake to take delivery of a vehicle a brand new vehicle that on paper work odometer reading was 10 miles ,actual miles were 750.I will not purchase from this dealership again

Good customer service

Sammy and Blake were amazing to work with together! They were able to handle everything with efficiency while being well mannered and fluid with product and company knowledge!

From man salesman to financial guy they was able to put me in a truck that I’ve been wishing for thank you again. Big thanks to Jeff and Sal thank you both.

since i cannot drive and on a walker ii cant get round this is A LIFE SAVER KEEP IT UP FORELDERLY AND Handicapp

I TOOK MY CHEVY SPARK IN ON APPROXIMATELY 8-6-2025 DUE TO THE PASSENGER SIDE WINDOW NOT WORKING. I WAS GIVEN A QUOTE TO HAVE IT FIXED. COULD NOT DRIVE CAR BECAUSE WINDOW WOULD NOT CLOSE. AFTER 15 DAYS OF WAITING FOR PARTS TO BE ORDERED, DELIVERY THAT WAS APPARENTLY DELAYED, NO TRACKING AVAILABLE AND THEN MORE PARTS BEING ADDED TO MY "SHOPPING CART." SOMETIMES I WOULD GO FOR DAYS WITHOUT UPDATES. WHEN I REACHED OUT I WAS TOLD THAT, EITHER TECHNICIAN HAD NOT HAD A CHANCE TO LOOK AT CAR OR ONLY HAD TIME FOR A "BRIEF EVALUATION." FINALLY I SPOKE WITH THE SERVICE MANAGER, BRIAN, WHO WAS WONDERFUL. CUDOS TO HIM. HE ORDERED THE CORRECT PART, HAD IT DELIVERED AND REPAIRED THE CAR THE NEXT DAY (AUGUST 21). I HAD 16 DAYS OF FRUSTRATION. I PURCHASED MY VEHICLE FROM THE SAME CABLE DAHMER OF KC ON 555 W. 103RD STREET, KCMO, AND WAS TOLD THAT THEY HAD A GREAT SERVICE DEPARTMENT. I AM DISAPPOINTED. CAROLYN WATSON 913-624-4571

It was fine

Good

I had a scheduled appointment at 2PM on 8/4/25 Dropped my car off before noon on 8/4/25 due to a bad right front tire, and the check transmission light was on, and to have the 1st free oil change completed. My car was driven 11 mile by someone at the shop, and this was done on the bad tire with a the side wall blown out. Also during this drive of 11 miles, 34 miles of gas was used, the car had 77 miles to empty when dropped off, I followed it on the App. I was told the tech probably drove it. On 8/14/25 the wrong tire was ordered. On 8/15/25 I was told the right front wheel was bent and a new wheel was ordered. The wheel should have been checked when the bad tire was removed not 10 days after the car was dropped off. I got a call on 8/19/25 the car was ready to be picked up. Communication was terrible, I ask for pictures of the bent wheel but never received, I sent a number of emails with no response. Shop didn’t even wash the car. John Posey drove my car in left it running got out and said your good to go and walk off. I wash the car and I find no wheel weights on the new right front wheel! It might be possible the new tire and wheel was perfectly balanced but I highly doubt it, and I will have it checked out at another shop.

My service was excellent. I waited longer than I would have liked but other than that everything was great. Can't wait to get my paint so I can touch up the little things.

Makayla and the service department are the best .

I’ll n and out in 30 minutes

Makayla Timmons is the best service advisor I have met! She answers all my questions throughly and reassures me on what my warranties will cover and what they won’t! I won’t go to another service advisor

I have been a Cable Dahmer customer for 20+yrs . I enjoy the personal touch that you give all customers. i am presently on my 4th vehicle and I have no complaints.

It was an oil change and tire rotation

It’s always good service, but you’re awful pricey.

All of the employees were very friendly and made the overall experience great. Briley Moore was our salesman and he was very attentive and knowledgeable. He made the whole process seamless.

Prompt and very nice

Yacento was great and goes above and beyond to help you with any needs pertaining to the car. He is very professional and polite and made the experience easy.

Good

It was timely and I was very satisfied with the work that was completed.

I had a fantastic experience with the customer service team especially Mario when I brought my car along with David. Everyone was professional, friendly, and genuinely helpful. The manager went above and beyond to make sure my car was taken care of right away, and I really appreciated how smoothly everything was handled. It’s rare to find that level of care and efficiency these days. Highly recommend!

My service guy Cody was amazing. Very thorough and professional. Changed my oil very quickly while I waited in the lounge!

Professional and efficient, as always.

I was disappointed when service advisor Ivan gave incorrect information to an automotive shop that did an incorrect oil change by putting the wrong oil in my vehicle. I asked to be connected with the supervisor Brian Fran’s whom I left several messages but never returned any of my calls. Oil change was excellent but customer service was terrible

Professional service

My service advisor was great, and the service took a while but he kept me updated on status, etc

Fast and friendly

Friendly service

Appointment was made for 6.2 engine recall and service was completed and on time.

Thanks for taking care of my truck

It was George’s first week and yet he was knowledgeable and you wouldn’t have known he hadn’t been there years.

Our salesman Gonzala,was great. Helped answer all of our questions. Purchase was done in a timely manner.

De lo mejor

Greeted quickly and service was done as expected.

very unhappy.we took our 2024 Colorado in for a recall. asked why the icon for posted speed limits was gone, Tech said they would have to keep it when made another appointment for two three days. we knew they had loaners as I have radiation treatments everyday and needed a car.made an appointment.. no car available until next day picked up loaner Thursday. called Friday not worked on!. sat there Thursday, Friday, Saturday and Sunday! were told Monday they checked, and it was a google problem> App expired. No repair needed> Returned COURESTY car and THEN were informed courtesy car non charge just two days!! We owed $135 for our loaner to sit there and nothing done we bought vehicles every time from you. i think in good conscious we should post public Facebook to warn customers of our expensive lesson, Billy Shipley

Once the work started on my vehicle it was completed in a timely manner.